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FAQ

Which EV charger should I get?

Power Delivery:
Make sure your EV charger can provide at least 32 Amps of power, which translates to roughly 7.7 kW for single-phase charging or 22 kW for three-phase charging. We recommend this capacity because technology is advancing rapidly. Even if your current EV can’t fully utilize it, preparing now can save you from needing to replace your charger in the future.

Socket Type or Hardwired:
EV chargers come in two options: Socket Type and hardwired Plug Type. Socket Type chargers don’t have a built-in charging cable, allowing you to easily connect different plug types like Type 2 or Type 1 (common in Malaysia and the US), or Tesla’s unique plug type. You can also swap out the charging cable if needed.

On the other hand, Plug Type chargers have a fixed charging cable. If you need to use a different plug type, you’ll need a charging plug adapter.

Cable Length
EV chargers offer cables ranging from 12 to 25 feet in length. Choose a charging cable that can reach your car’s charging port from wherever you park. It’s best to go for a cable that’s at least 20 feet long.

Smart or Dumb
Smart EV chargers come with mobile apps that let you review charging sessions, monitor real-time charging progress, start or stop charging, set charging schedules, and even control the charger remotely. Dumb chargers, on the other hand, focus on the basic task of charging your EV, which is sufficient for most EV owners. They automatically stop when your battery is full.

Can my home handle 32A?

When considering the installation of an EV charger in your home, there’s no need to be concerned about voltage amperage. The majority of Malaysian households can support 32A, and some can even handle up to 60A. When you utilize our service, we will carefully select the appropriate charger for your home based on a thorough assessment of your power setup.

Additionally, it’s essential to keep in mind that if you are using a portable EV charger, Malaysian outlets are rated at 13A. Therefore, it is imperative to acquire a portable EV charger with a 13A rating.

Does my house have a single phase or 3-phase power supply?

You can easily determine using 1 of the methods listed below:

Method 1: Typically, this information is indicated on the power company’s meter. For instance, on the right-hand meter box, you’ll find the labels “3-phase-4-wire” and “380V, 3x220V,” indicating a three-phase power supply. Meanwhile, the left-hand meter displays “220V,” signifying a single-phase meter.

Method 2: You can directly inquire with your electricity provider (TNB).

Method 3: Examine your electrical switchboard. In the image on the left, you’ll notice a single switch (single-pole switch), whereas the image on the right features three switches (3-pole switch).

Alternatively, you can take a photograph and send it to us, and we can provide you with the answer.

Is my EV compatible with RExharge’s chargers?

They work with all types of electric vehicles.

Various countries use distinct Plug Types, such as Type 1 and Type 2. However, rest assured, if you inform us about your car model, we’ll provide guidance.

If you’re purchasing a used car that has been directly imported to Malaysia from another country, please share the export country and the specific electric vehicle model with us. We’ll choose the appropriate plug type for your needs.

Are the EV chargers designed to withstand outdoor weather conditions?

Our EV chargers have received an IP66 rating, ensuring their waterproof and durability features, making them ideal for use in extreme cold and hot weather conditions.

Do I need a qualified installer?

If you require the services of a certified electrician, simply select the corresponding option when making your order. We will make the necessary arrangements to have an electrician install the charger at a time that suits you.

The cost of installation will be determined based on your location and specific requirements. Following your order placement, we will reach out to you via phone and email to confirm the details and provide a price quote. On the scheduled installation day, our expert electrician will bring the charger you’ve purchased to your residence, ensuring a seamless and stress-free
process!

What are the payment options available?

We accept the following payment methods:

  • Credit cards
  • Debit cards
  • Bank transfers
  • PayPal

Should I opt for a 3-phase or single-phase EV charger?

We highly recommend choosing a 3-phase EV charger as it has the capacity to charge your EV up to three times faster compared to a single-phase EV charger. If your home already has a 3-phase power supply, there’s no need to hesitate; go for the 3-phase EV charger. In case your home currently operates on a single-phase system, don’t worry – our certified electricians can upgrade your home to 3-phase power. While this might involve a slight additional cost, the substantial improvement in charging speed makes it a worthwhile investment. Please request a quote from us, and we’ll swiftly provide you with an estimate for the installation cost.

What's the expected delivery timeframe for the item?

If you opt out of our installation service, the charger will be shipped directly to your residence. Typically, you can anticipate receiving your order within 3-5 business days, varying slightly based on your location. You will receive a tracking number as soon as your order is dispatched.

Alternatively, if you choose our installation service, our certified electrician will deliver your purchased charger to your address for installation at your preferred time.

Is it possible for the courier to delay the delivery until I'm accessible?

If you don’t require our installation services, kindly specify your preferred delivery date and time, and we will make the necessary arrangements. Alternatively, we can dispatch your shipment to a nearby pickup location, allowing you to retrieve it at your convenience whenever you’re ready.

To which locations can your products be shipped?

Our delivery service covers all regions across Malaysia.

Which types of enterprises can take advantage of EV chargers?

The range of businesses that can benefit from EV chargers is extensive.

If you oversee a large parking area, you can install EV chargers and offer charging services to your parking lot visitors. This is especially relevant for industries such as:

  • Property management companies
  • Real estate and property developers
  • Office buildings
  • Public institutions like government buildings

On the other hand, if your aim is to enhance visitor experience and attract more people to your establishment, the following industries can also benefit from EV chargers:

  • Shopping malls
  • Hotels

Additionally, if your business falls into one of the categories below, it’s worth considering EV chargers:

  • Fleet operators: If you manage a fleet and are transitioning from gasoline vehicles to EVs, installing EV chargers is essential.
  • Automotive industry: If you’re involved in car sales, your customers may require EV chargers.
  • Electricians: We welcome electricians to collaborate with us.

The possibilities are virtually limitless. Please don’t hesitate to reach out to us directly at [email protected] for further inquiries.

We possess a huge parking area; do you cater to commercial initiatives?

Absolutely, we do. Kindly contact us directly at [email protected], and we will respond promptly.

We are located outside of Malaysia, but can we still make a purchase from your company?

Certainly, we offer our products worldwide. We are continually searching for international partners and agencies. We can provide a limited number of free samples. Please reach out to us directly at [email protected] for further information.

I require a personalized item; are you capable of providing this service?

Absolutely, we can accommodate custom requests. Please be aware that there may be a Minimum Order Quantity (MOQ) requirement. Don’t hesitate to contact us directly at [email protected], and we’ll explore the possibilities.

How can I obtain a quote for the installation of my EV charger?

If you currently own or plan to purchase an EV or plug-in hybrid, you are eligible to request a quote for our EV charger installation service. Simply click on the “BUY CHARGER NOW” button at the bottom of this response. Rest assured, you’re under no obligation to proceed with the charger installation until you make a deposit.


What's the importance of engaging a licensed and certified electrician for the installation of EV charging stations?

Charging an electric vehicle consumes nearly as much energy as the average household’s consumption, imposing a significant load on your home’s electrical system. Additionally, each parking space presents unique challenges. Hence, it is crucial to have experienced electricians who specialize in EV installations. Most importantly, this ensures adherence to industry standards and guidelines.

What is the pricing for your installation service?

Our standard installation package is priced at RM1299, which encompasses materials, a 15-meter cable, and labor expenses. This package is suitable for the majority of residential scenarios.

The Basic Installation Plan includes the following:

    1. Supply and installation of the EV Junction Box in the electrical room, inclusive of:
      a. EV Charger distribution box
      b. 3P MCB 40A
      c. 3P RCCB 40A
      d. Cable termination at the main DB
    2. Supply and installation of cabling from the EV Junction Box (located in the electrical room) to the EV charger (either in the parking bay or car porch), inclusive of: a. 5 x 1C 6mm2 PVC cables (R/Y/B/N/E) b. PVC surface conduit
    3. Installation of a 7, 11 or 22 kW EV charger and cable termination.

Please note that if the actual installation requirements exceed the scope of the basic installation plan (e.g., phase upgrade, voltage modification, complex job conditions, or an extensive distance between the parking area and the electrical panel), additional charges may apply.

What does the additional work encompass, and what is the associated cost?

For most customers, there is typically no need for any enhancements to their power supply prior to the installation of an EV charger.
However, in cases where the actual installation costs go beyond the parameters of the standard installation plan (such as requiring a phase upgrade, altering voltage specifications, dealing with complex tasks, or addressing substantial distances between the parking area and the electrical panel), additional charges may apply.
The extent of this extra work is contingent on the unique circumstances of your situation. If your installation location already has an existing electricity supply, the process tends to be straightforward and budget friendly. The specific items and their corresponding costs will be detailed in the quotation. Several factors influence the extent of the additional work required, including:

  • The adequacy of the electrical supply in your parking space
  • The readiness of existing cables and infrastructure for use
  • The type of charging station being installed
  • Whether your parking space has a single-phase or three-phase electrical supply
  • The distances between your parking area and the electrical system, as well as between the charging station and the fuse box
  • The necessity for installing a separate electric meter
  • The need for the installation to pass through walls

What's the typical installation duration for my EV charger?

The primary determinant is the complexity of the situation. For instance, the installation becomes more time-consuming and costly if cables need to be embedded in the wall. In general, if there’s no need for a significant power system upgrade, we can complete the installation on your chosen date, typically taking around 3 hours.

My car model isn't found on your website. Can I still install an EV charger from RExharge or utilize your installation service?

Absolutely, our EV chargers are designed to be compatible with all EV models currently available in the market, including Tesla.
Simply click on “Get Quotation” and provide us with the details of your EV model. While we regularly update our vehicle list, it’s not exhaustive, as new EVs and plug-in hybrids are constantly being introduced to the market.

Do your service covers my city?

1 City, 1 DC

To address the challenges faced by EV owners when charging outside their homes, we launched the pioneering “1 City 1 DC” initiative. This visionary plan aimed to establish a network of direct current (DC) fast chargers strategically placed across the city.

These chargers were strategically located near residential areas, workplaces, and commercial centers, ensuring maximum accessibility for EV owners. Notably, purchasing our home charger automatically granted owners access to this city-wide charging network.



How can I reach out to you?

You have several options to contact us:

Phone: Feel free to give us a call at 011-5166 2025 during our office hours.

Whatsapp: Send us a text through Whatsapp at 011-5166 2025, and we’ll be happy to assist you there.

Email: You can also reach us via email at [email protected]

What happens if the charger malfunctions, and I haven't opted for the 3-year plan?

In the event of a charger malfunction, please notify us, and we can still coordinate an inspection and repair. However, please be aware that there will be associated charges. The specific fees can only be determined once our qualified electricians have conducted an assessment.

Do I have to ship the faulty charger back to you?

Whether you need to return the defective charger will be determined by its condition, and our electricians will provide guidance accordingly.